Literacy New Jersey serves the entire state of New Jersey, providing free instruction to adults who need help with reading, writing, math and speaking English. Trained volunteer tutors work with adults one-to-one or in small groups to help them improve their language and literacy skills so they can reach their life goals.

Burdened by ongoing tutor training, Literacy New Jersey reached out to Literacy New York to learn about the Intake to Outcomes (I2O) Online Tutor Training Program.

Kathy reported how much research was conducted via survey and focus groups.200 plus tutors who had used I2O were surveyed. With I2O,